Returns & Exchanges

Click here to start your return or read about our return and exchange policy below.

Our Promise to You

We want you to love every piece you order. That's why we back every purchase with a simple, no-risk return policy — great service is part of what you're buying, not an afterthought.

30-Day No-Risk Return Guarantee
Not completely satisfied? You have 30 days from the date you receive your order to return eligible merchandise for a refund or exchange (shipping and handling charges are non-refundable).
•    Items must be returned in original, unused condition.
•    All returns are reviewed by our Quality Assurance Specialists before credit is issued.
•    Merchandise that has been damaged, altered, or resized by a jeweler other than Ross-Simons cannot be accepted for return.

Returns are typically processed within 4 business days of arrival at our Distribution Center. Questions? Call Customer Care at 800-835-0919

Start Your Return with Returns
Whether you'd like a refund, exchange, or to shop for a new item, Loop Returns makes it quick and easy.

Click here to start your return

1.) Enter your order number.

2.) Enter the shipping zip code, phone number, or email used on your purchase.

3.) Select the item(s) you'd like to return — you can add more after your first selection. If you purchased Extend protection on an item, be sure to include it in your return.

4.) Choose your reason for returning.

5.) Select your preferred outcome:

• Exchange — same item, or same item in a different size
• Return for Refund or Shop — for all other options

6.) Click Continue once all items are selected. 

Shop Now Option: Select a new item during the return process instead of a refund.

• New item costs less → the difference is refunded to your original payment method
• New item costs more → you'll be prompted for payment and charged only the difference.

7.) On the Review Your Return page, generate your label, review your return, submit payment if required, and confirm.

Need Help?

Our Customer Care team is available 7 days a week, between 7am and 11pm Eastern.
•    Phone: 800-835-0919
•    Email: customerservice@ross-simons.com
•    Chat: click the icon at the bottom of this page
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Prefer to Process Your Return Manually?

1.) Contact Customer Service at 800-835-0919 to obtain a Return Reference Number.

2.) Complete the Return Form on the back of your packing slip to indicate how we should handle your return.

3.) Fill out the return label in the upper left corner and attach it to the outside of your package, along with your Return Reference Number.

4.) Pack and ship your package within 30 days.
o    Insure the package for the full invoice value of the jewelry.
o    Ship with any carrier you prefer, and retain your tracking number.
o    Your return is your responsibility until it's signed for by our Distribution Center.

5.) All merchandise is inspected by our Quality Assurance team and/or gemologist before a refund or credit is issued.

Mail your return to:
Ross-Simons
Attn: Returns Department
9 Ross Simons Dr.
Cranston, RI 02920
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Confirmation

•    Returns: You'll receive a confirmation email once processed — typically within 4 business days of arrival at our Distribution Center.

•    Exchanges: You'll receive both a New Order Confirmation and a Shipping Confirmation.