Shopping

What items are available online?

Whether sold in a catalog or at our retail location, all of our inventory can be found on our website.

How does the search feature work?

The product search feature allows you to search by major product category, secondary product group (necklaces, rings, etc.), keyword, price range, manufacturer, pattern and by catalog number.

Why am I having trouble navigating your site with my browser?

Our web site is best viewed with Chrome, FireFox, Microsoft Internet Explorer, or Safari. If you are using older browser software (we cannot fully support Internet Explorer 8 and older browsers), you may want to download the free upgrades.

When an item is shown in catalogs and on the website, how can I be sure I am getting the lowest price?

Products featured in our catalogs or on our website may occasionally feature lower prices due to special offers and sales. We will honor the catalog or the website price, whichever is lower. Prices are subject to change without notice.

How can I be sure that I will receive my discount?

Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your promotion code into the "Offer Code" box during checkout. These codes are time-sensitive and do expire.

If your code is not working properly, contact Customer Care. Premium shipping charges still apply to promotional discounts. Items that receive free shipping will not be included in the order total when shipping charges are calculated.

How do you determine which items become clearance items? Are they the same quality?

All products are first quality. Clearance merchandise may be from previous catalogs, limited quantities, special purchases or one-of-a-kind samples. Once an item is moved to Clearance, it does not return to full price and may permanently sell out at anytime.

How can I be sure of the authenticity of your jewelry?

For over 70 years, we've been committed to the high quality outstanding value and low prices of our fine jewelry selection. We stand behind every piece we sell.

More specific product and authenticity information about jewelry items may be available by contacting Customer Care at 800-835-0919.

Can I order by telephone?

Order toll-free 800-835-0919. Our knowledgeable phone representatives are here to take your call and help you place an order by phone, email or chat. Our hours have changed – we are available 7 days a week from 7am to 11 pm ET.

How do I cancel an order?

Contact our Customer Service Department at 800-835-0919. Orders process quickly, so in some cases, an order may already be in the shipping process and you may not be able to cancel.

What is a "cookie?"

A cookie is a message given to a web browser (on a home computer) from a web server (the Internet). The cookie allows information to be stored on your home computer (name, addresses, items in your cart, interests and hobbies, User ID) for future access by a website upon a return visit.

How will changing my settings for "cookies" affect my security?

Every browser has different security levels associated with cookies. Changing these levels is a personal choice. Ross-Simons cannot recommend a particular security setting for you to use, but we can tell you that you must allow cookies in order to shop our site.

You may still place an order by calling toll-free 800-835-0919.