Customer Care
Contact & Support
Contact Us
Fill out our contact form, or reach us directly:
- Phone: 800-835-0919 — 7 days a week, 7:00 am–11:00 pm ET
- Email: customerservice@ross-simons.com
Our Guarantee
30-Day No-Risk Return Policy: Not satisfied? Return any unused merchandise within 30 days of receipt for a refund, credit, or exchange (shipping & handling non-refundable). Merchandise must be returned in original condition and is subject to review by our Quality Assurance team. Gift returns are issued as merchandise credit.
Enjoy extended holiday returns from 10/15/26 - 1/31/26.
Items purchased between October 16, 2026, and December 25, 2026 may be returned for a refund or exchanged through January 31, 2027. Refunds are issued to the original purchaser's billing account. Gift recipients may exchange their item or receive merchandise credit.