Ordering
How do I delete a product that I added to my order?
- Go to your "cart" by clicking the button located at the top right of any page.
- Click the "remove" link under an item or on the trash can icon.
How do I change the quantity for an item in my shopping cart?
- Go to your "cart" by clicking the button located at the top of any page.
- Change the quantity in the "Qty" box, located on the same line as the item. Select plus or minus, and the cart will automatically update.
Can I order by telephone?
Order toll-free at 800-835-0919. Our knowledgeable phone representatives are here to take your call Monday through Friday, 8:00 am to 10:00 pm, Saturday 8:00 am to 8:00 pm, and Sunday 10:00 am to 6:00 pm Eastern.
How do I cancel an order?
Contact our Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled, but will still be eligible for a return or exchange.
How do I check the status of my order?
Please log into your account to check your order history. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.
If you did not enter a password when you placed your order, you can check your order by contacting Customer Service at 800-835-0919 seven days a week, 7:00 am to 2:00 pm Eastern.
What is a "cookie"?
A cookie is a message given to a web browser (on a home computer) from a web server (the Internet). The cookie allows information to be stored on your or a (either one) home computer (name, addresses, items in shopping carts, interests and hobbies, User ID) for future access by a website upon a return visit.
How will changing my settings for "cookies" affect my security?
Every browser has different security levels associated with "cookies". Changing these levels is a personal choice. We cannot recommend a particular security setting for you to use, but we can tell you that you must allow cookies in order to shop our site.
You may still place an order by visiting the site or calling toll-free 800-835-0919.
How can I be sure that I will receive my discount?
Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your promotion code or the source code on your catalog (found in the yellow box on your catalog's back cover) into the "Catalog/Source Code" box during checkout. These codes are time-sensitive and do expire.
If your code is not working properly, please contact Customer Service.
Premium shipping charges still apply to promotional discounts. Items that receive free shipping will not be included in the order total when shipping charges are calculated.