FAQs
At Ross-Simons, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your Ross-Simons shopping experience, we are here to help. Whatever question you have, you will find the answer here, or by calling us directly at 800-835-0919.
Order Status
Please click here to view your order history. If you have an account, you can sign-in and view the history of all your orders. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.
Domestic Shipping and Handling
Free Shipping
- Free standard shipping on jewelry orders
- 3-6 Business Days
- Due to weight and size, some of our items require a shipping surcharge
Express Delivery
- Add $12.95 to Shipping
- 2 Business Days
- Order by 1pm EST, Mon-Fri
Overnight Delivery
- Add $20.95 to Shipping
- 1 Business Day
- Order by 1pm EST, Mon-Fri
Expedited Shipping Rates and Delivery Days
Express Delivery: Add $12.95
Overnight Delivery: Add $20.95