Customer Care
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Affiliate Program Sweeps Winners Shipping and Handling FAQ Career Opportunities Warwick Retail Location
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Gift Certificates Wish List Gift Wrapping Gift Messages

Customer Care and FAQs

At Ross-Simons, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your Ross-Simons shopping experience, we are here to help. Whatever question you have, you will find the answer here, or by calling us directly at 800-835-0919.

How do I contact Ross-Simons?

You can:

Ross-Simons

Customer Care

9 Ross-Simons Drive

Cranston, RI 02920

We are available to help 7 days a week between 7 am Eastern and 2 am Eastern

Order Status

Please click here to view your order history. If you have an account, you can sign-in and view the history of all your orders. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.

Domestic Shipping and Handling

Free Shipping

  • Free standard shipping on jewelry orders

  • 3-6 Business Days

  • Due to weight and size, some of our items require a shipping surcharge

Express Delivery

  • Add $12.95 to Shipping

  • 2 Business Days

  • Order by 1pm EST, Mon-Fri

Overnight Delivery

  • Add $20.95 to Shipping

  • 1 Business Day

  • Order by 1pm EST, Mon-Fri

Expedited Shipping Rates and Delivery Days

Express Delivery: Add $12.95

Overnight Delivery: Add $20.95

Payment

We accept MasterCard, Visa, American Express, Discover, Apple Pay, and Affirm. Gift Certificates and merchandise credits may also be used as payment.

Ross-Simons also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.

Email Subscription

Subscribe to our email and receive special Web offers – sign up in the footer of our site! You can also unsubscribe from email or update your email address .

Catalog

Our catalogs are elegantly illustrated with stunning photographs of our fine jewelry and luxury gift collections. You can request a catalog , or to remove your name from our catalog mailing list, click here.

Promotions

In addition to the great prices we already offer on our merchandise, we have a weekly sale on thousands of items on Ross-Simons.com. If your order is eligible for a discount, you will either see the discount at the item level or when you add the item to your cart. Some brands are excluded from discount. Due to extraordinary pricing, our Classic Collection, Today's Super Deals, Clearance section, Lab-Grown Diamonds and value priced specials are also excluded.