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Our Privacy Policy

Last updated May 13, 2025

We’re delighted you want to review our Privacy Policy. In addition to our commitment to provide fine jewelry at fabulous prices to our customers, we are also committed to clearly communicating how and why we collect and use any data you share with us. Please read on to understand our Policy, and if you have any questions please Contact Us. 

Luxury Brand Holdings, Inc. dba Ross-Simons (“Ross-Simons,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share, and protect your personal data (defined below) and how to exercise your rights with respect to that Information. This Privacy Policy applies to all Ross-Simons brands and to all customers who visit our physical stores, shop through our catalogs, visit our websites, including www.LuxuryBrandHoldings.com and www.Ross-Simons.com(the “Sites”), or use any other technologies, content, or services we offer (collectively, the “Services”).

We also encourage you to review our Terms of Use ,which govern your use of the Services. 

This Privacy Policy does not apply to third party websites, products, or services, even if they may link to our Websites or our Websites may link to them. We recommend you review the privacy practices of those third parties before connecting accessing third party websites and sharing any personal data.

Table of Contents

Click on the section headlines to navigate through the page

It is important that you read and understand the entire Privacy Policy before using our Services. This Privacy Policy is provided in a layered format. You can jump to a specific section by clicking on the section below. 

Personal Data We May Collect, Use, and Disclose

We collect, use, and disclose information that may be used to uniquely identify you in various ways in accordance with applicable law. 

Sources of Personal data

We may collect personal data from various sources.

Disclosure of Personal data

We may disclose your personal data to certain third parties, such as our service providers and advertising partners.

Cookies and Other Tracking Technologies

We collect information about your use of the Service through cookies and other tracking technologies.

Data Security

We use reasonable and appropriate technical and organizational measures to protect your personal information

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and use reasonable and appropriate technical and organizational measures to protect your personal data

Children's Information  

Our Services are not intended for use by children under the age of 16.

Transfer of Personal Data  

If you are located outside of the United States and choose to provide information to us, we transfer the data to the United States and process it there.

Your Privacy Choices

We explain how you may exercise your privacy rights and choices.

California Privacy Notice

We provide additional disclosures and rights to California residents.

Nevada Privacy Notice 

We provide additional disclosures and rights to Nevada residents

Privacy Notice For Residents of Other States.

We provide additional disclosures and rights to Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents. 

European Privacy Notice

We provide additional disclosures and rights to European residents.

Canadian Privacy Notice 

We provide additional disclosures and rights to Canadian residents.

Changes to This Policy

Changes to this Privacy Policy will become effective on the date they are posted.

Contact Us

You may contact us for comments or questions in various ways.

Personal Data We May Collect, Use, and Disclose 

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Personal data is any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Categories of personal data we may collect will vary depending on how you interact with our Services. Some information you may voluntarily provide and some information we may automatically collect when you visit and interact with our Websites. Personal data does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information. “Publicly available information” includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.

Note that we may create aggregated, de-identified, or anonymous information from data by removing certain data components (such as your name, email address, or linkable tracking identifier) that makes the data identifiable, or through aggregation, obfuscation or other means. Subject to applicable law, our use and disclosure of such aggregated, de-identified, or anonymized information is not personal data or subject to this Privacy Policy.

Category of Personal Data Processing Purposes Categories of Third Party Recipients
(excluding our affiliates, service providers, and processors)
Identifiers, including
  • Name
  • Address
  • Email address
  • Phone number
  • Account username
  • IP address
  • Unique device identifiers
  • Mobile app identifiers
  • Device operating system information
  • Contact you and provide information
  • Provide customer service
  • Perform identity and age verification as required under applicable law
  • Provide and maintain the Services
  • Facilitate interactive features
  • Internal analytics
  • Market our products and services
  • Market the products and services of others
  • Internal business purposes, including general business administration
  • Audit, compliance, legal, policy, procedure, and regulatory obligations
  • Customer claims and fraud investigation and prevention
  • Systems and data security
  • Protecting the safety of our employees and others
  • Targeted advertising
  • Any other purpose consistent with your consent and expressed preferences
  • Third party advertising platforms and analytics providers
  • Joint marketing campaign partners
  • Data co-ops and Data brokers
  • Other companies and brands that we think may be of interest to you (“Third Party Businesses”)
Commercial information, including
  • Products or services purchased
  • Purchase histories
  • Information about your interests and preferences
  • Same purposes as noted for “Identifiers”
  • Third party advertising platforms and analytics providers
  • Joint marketing campaign partners
  • Data co-ops and Data brokers
  • Third Party Businesses
Financial information, including
  • Credit card number
  • Debit card number
  • Any other financial information
  • Provide and maintain the Services
  • Internal business purposes, including general business administration to facilitate your order
 N/A
Internet or other electronic network activity information, including
  • Browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages
  • Content and information about your communications through the Services
  • Information using cookies and tracking technologies
  • Mobile operating system information
  • Mobile internet browser type Diagnostic data
  • Same purposes as noted for “Identifiers”
  • Third party advertising platforms and analytics providers
  • Joint marketing campaign partners
  • Data co-ops and Data brokers
  • Third Party Businesses
Geolocation Data, including
    Geolocation Data, including
  • Locational information based upon your IP address
  • Locational data collected from various devices including your mobile device(s) or vehicles(s)
  • Internal business purposes, including general business administration
  • Customer claims and fraud investigation and prevention
  • Systems and data security
  • Protect the safety of our employees and others
  • Internal analytics Targeted advertising
    		•
    • Third party advertising platforms and analytics providers
    • Joint marketing campaign partners
    • Data co-ops and Data brokers
    • Third Party Businesses
    Audio, electronic, visual, or similar information, including
    • Any original text, audio recordings, photos, videos, when you interact with us, including images captured on cameras in our store.
    • Same purposes as noted for “Identifiers”
    		N/A
    Characteristics of protected classifications, including:
    • Age
    • Date of birth
    • Gender or gender identity
    • Marital status
    • National origin
    • Income level
    • For internal business purposes, including general business administration and market research
    • Third party advertising platforms and analytics providers
    • Joint marketing campaign partners
    • Data co-ops and Data brokers
    • Third Party Businesses
    Inferences about you using any of the above
    • Any of the above purposes
    • Third party advertising platforms and analytics providers
    • Joint marketing campaign partners
    • Data co-ops and Data brokers
    • Third Party Businesses

    Sources of Personal Data

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    We may collect the information described above from the following types of sources:

     

    • Directly from you, through your interactions with us, such as when you use our Site or Services, create an account with us, complete electronic forms, or otherwise contact us. 
    • From other users of our Sites and Services, including those participating in our Referral Program. 
    • From our authorized service providers, including those providing payment processing, hosting, analytics, customer and technical support (such as when you use our Sites’ live chat), and other services.
    • From third parties, including our third-party data providers, business and marketing partners, affiliates, analytics providers, ad network providers, and advertisers.
    • Through cookies & other tracking technologies, such as web beacons, embedded scripts, pixels, and tags, as discussed in more detail in Cookies and Tracking Technologies.  
    • From social media and other content platforms, such as Meta, X, Instagram, Pinterest, or Google if you access the Services through a third-party connection or log-in or interact with us on these platforms to use the Sites or Services.  

    Disclosure of Personal Data 

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    We may disclose personal data that we collect, or you provide:

    • Among our brands and affiliates. We may share personal data among our various brands and affiliates to provide our Services, and for internal administrative purposes. If you prefer that we do not share your personal data with our affiliates and marketing partners, please Contact Us. 
    • Our service providers. We share personal data with our service providers to provide services on our behalf, such analytics, advertising, hosting, marketing, customer and technical support, and other services. These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose. For example, when you use our Sites’ live chat, the information you provide may be recorded and stored by our provider RingCentral, in order for us to provide customer and technical support.
    • Payment processors. We may share personal data with payment processors such as PayPal. For more information, please review the PayPal privacy policy can be found here.  
    • Third-party platform advertising. We may share your information with third-party platform providers, including advertising, social media, and analytics companies, who assist us in serving advertising regarding the Services to others who may be interested. We also partner with third parties who use cookies to serve interest-based advertising and content on their respective third-party platforms that may be based on your preferences, location and/or interests.
    • Other Third Parties. We may share your information with other third parties including joint marketing campaign partners; data Co-ops and data brokers; and Third Party Businesses.  
    • Compliance and harm prevention.Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.
    • Affiliate and business transfers and transactions.If we or our subsidiaries are involved in a merger, acquisition, asset sale, or other corporate combination, your personal data may be transferred to the acquiring or surviving entity.  
    • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Cookies and Other Tracking Technologies

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    We currently contract with online partners to help manage and optimize our Internet business and communications. We use the services of third parties to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use our own JavaScript and cookies as well as cookies and similar tracking technologies provided by the third parties. Cookies are files with a small amount of data which may include unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our Sites. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you decline the use of cookies or JavaScript, you may not be able to use certain features on our websites.

    Examples of Cookies we use: 

    • Strictly Necessary.We may use cookies that we consider are strictly necessary to allow you to use and access our website, including cookies required to prevent fraudulent activity, or improve security. 
    • Performance Related.We may use cookies that are useful in order to assess the performance of our website, including as part of our analytic practices or otherwise to improve the content, products or services offered through our website.
    • Functionality Related.We may use cookies that are required to offer you enhanced functionality when accessing our website, including identifying you when you sign in to our website or keeping track of your specified preferences, including in terms of the presentation of content on our website.
    • Targeting Related. We utilize cookies or similar tracking technologies to collect information about your interactions with our website. This enables us to personalize your experience, for instance, by sending shopping cart reminders via SMS message if you have opted into our SMS service. We may also use cookies to deliver content, including ads, relevant to your interests on our Sites and third party sites based on how you interact with advertisements or content.

    Analytics information. We may use Google Analytics or other service providers for analytics services. These analytics services may use Cookies to help us analyze how users use the Service. Information generated by these services (e.g., your IP address and other usage information) may be transmitted to and stored by Google Analytics and other service providers on servers in the U.S. (or elsewhere) and these service providers may use this information for purposes such as evaluating your use of the Services, compiling statistic reports on the Service’s activity, and providing other services relating to Services activity and other Internet usage. You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on.  

    Third-Party Ad Networks. Certain companies may participate in the Digital Advertising Alliance ("DAA") AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/ and its opt-out program for mobile apps at http://www.aboutads.info/appchoices.

    In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain Interest-based Ads delivered by NAI members' ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Ads, you will continue to receive non-targeted ads. Opting out of one or more NAI or DAA members only means that those selected members should no longer under the DAA / NAI rules deliver certain targeted ads to you. This will affect this and other services, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different device or web browser(s), or use a non-browser-based method of access (e.g., mobile app), your NAI /DAA browser-based opt-out may not, or may no longer, be effective. Mobile device opt-outs will not affect browser-based Interest-based Ads even on the same device, and you must opt-out separately for each device. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

    Data Security

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    The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable security procedures and practices appropriate to the nature of the personal data, we cannot guarantee its absolute security.

    Data Retention

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    We will retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal data may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

    Children’s Information

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    We recognize the importance of protecting the privacy of children's personal data. We do not knowingly collect personal data from anyone under the age of 16. If you believe that a child younger than 16 has provided personal data to us, please Contact Us.

    International Transfers 

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    Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. For such transfers, we take the necessary measures to ensure that your personal information receives an adequate level of protection.

    We will take all the steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy and is not transferred an organization or a country unless there are adequate controls in place including the security of your data and other personal data.

    Your Privacy Choices

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    You may have certain rights and choices regarding our collection, use, and disclosure of your personal information. These may vary based on your location or place of residency, but may include some or all of the rights described below.  

    Opting out of promotional electronic communications from us. If you give us your email address, postal address, or telephone number, you are authorizing us to use that information to communicate with you regarding the status of any pending order as well as for marketing purposes. To revoke your authorization at any time, or customize how we reach you, please utilize our Preferences Center. When you contact us, please provide us with your exact name, address, and phone number. You can also unsubscribe from future promotional emails by using the unsubscribe link that is included in each promotional email. We will comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages that are required in order to provide you with the Services or for other reasons disclosed in this Privacy Policy.

    Mail preferences. To ensure that you receive only the catalogs you enjoy, please call or write us if (1) your address has changed, (2) you want to receive Ross-Simons catalogs but do not want us to share your name with other companies, (3) you receive duplicate catalogs, or (4) you no longer wish to receive Ross-Simons catalogs. Please use the phone number or mailing address under “Ross-Simons Contact Information” and be sure to include your full name, address, and ID# as printed on the back cover of your catalog. Please note that our mail files are prepared two months in advance of a mailing date, so it may take up to eight weeks to stop receiving catalogs.

    Your privacy rights. Certain U.S. jurisdictions and Canada provide residents with certain rights with respect to their personal information or personal data as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review our California Privacy Notice ; Nevada Privacy Notice ; Privacy Notice For Residents of Other States ; European Privacy Notice ; and Canadian Privacy Notice for more information on rights and terms specific to your location or place of residence.  

    How to exercise your privacy rights. If any of the jurisdictional notices below apply to you, please use the following information to exercise your rights.

    Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary. If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in other language, you may access your privacy rights by emailing us at privacy@ross-simons.com. 

    Please send your request(s) using one of the following methods:

    • Email: privacy@ross-simons.com
    • Mail: Privacy Team, 9 Ross-Simons Drive, Cranston RI, 02920
    • Submit a Customer Data Request

    We do not charge a fee to process or respond to your verifiable consumer request unless its excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Depending on applicable law, you may be limited in how many verifiable or authenticated consumer request you make within a twelve (12) month period. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, in some jurisdictions, you may designate an authorized agent to submit a request on your behalf, and if so, we may require proof of the agent’s authorization by you and/or verification of the agent’s own identity. 

    Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days. 

    You are not required to create an account with us to submit a verifiable or authenticated consumer request. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal data associated with that specific account. We will only use personal data provided in a verifiable or authenticated consumer request to verify your (or your authorized agent’s as applicable) identity or authority to make the request. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. 

    California Privacy Notice

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    This California Privacy Notice supplements the information contained in the rest of our Privacy Policy and is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any capitalized term used and not otherwise defined below has the meaning assigned to it in our Privacy Policy. For the purposes of this California Privacy Notice, except where a different definition is noted, “personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal data does not include publicly available information, information that has been de-identified or aggregated, or other information subject to certain federal and state regulation.   

    If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in another language, you may access this California Privacy Notice by emailing us at privacy@ross-simons.com.  

    Personal information we collect. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal data from consumers within the last twelve (12) months:

    • Identifiers
    • Commercial information
    • Financial information
    • Internet or other electronic network activity information
    • Geolocation data
    • Audio, electronic, visual, or similar information
    • Characteristics of protected classifications
    • Inferences  

    Please note that we do not collect sensitive personal information.   

    Use of personal information. We may use or disclose the personal information we collect for one or more of the following purposes: 

    • Contact you and provide information
    • Provide customer service
    • Perform identity and age verification as required under applicable law
    • Provide and maintain the Services
    • Facilitate interactive features
    • Internal analytics
    • Market our products and services
    • Internal business purposes, including general business administration
    • Audit, compliance, legal, policy, procedure, and regulatory obligations
    • Customer claims and fraud investigation and prevention
    • Systems and data security
    • Protecting the safety of our employees and others
    • Targeted Advertising
    • Any other purpose consistent with your consent and expressed preferences

    Disclosure of personal information. We limit our disclosure of the categories of personal data above to our service providers for one or more business purposes. “Business purposes” means the reasonably necessary and proportionate use of personal data for our operational purposes, other purposes described in this Privacy Policy, for the operational purposes of our service providers and contractors, as well as other purposes compatible with the context in which the personal data was collected. 

    We may “sell” and/or “share” personal data with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms; joint marketing partners; data co-ops and data brokers; and Third Party Businesses.

    In the last 12 months (from the last updated date listed at the top of this Privacy Policy), we have “sold” or “shared” the following categories of personal data:

    • Identifiers
    • Commercial information
    • Internet or other electronic network activity information
    • Characteristics of protected classifications
    • Geolocation data
    • Inferences

    Retention of personal data.Your Personal data will be retained by us for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal data may also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Services. Our determination of precise retention periods will be based on (1) the length of time we have an ongoing relationship with you; (2) whether there is a legal obligation to which we are subject; and (3) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

    Your privacy rights. The CCPA provides California residents with specific rights regarding their personal data. If you are a California resident, you may have the following rights under applicable California law:

    • Right to know and access. You have the right to know what personal data we collect, use, disclose, and sell and/or share, as those terms are defined under applicable law. You may ask us to provide you a portable copy of this information up to two times in a rolling twelve-month period.
    • Right to delete and erase. You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal data that we collect about you.
    • Right to correct inaccurate personal data. You have the right to request the correction of inaccurate personal data.
    • Right to non-discrimination. You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
    • Right to opt out of sale and/or sharing. You have the right to opt-out of the sale and/or sharing of your personal data by a business.
    • Right to limit use and disclosure. You have the right to limit the use or disclosure of your sensitive personal data to only the uses necessary for us to provide goods or services to you. We will not use or disclose your sensitive personal data after you have exercised your right unless you subsequently provide consent for the use of your sensitive personal data for additional purposes. 
    • Sharing with third parties for their own direct marketing purposes. We do not disclose this personal data to third parties for their own purposes without your consent. If you wish to request information regarding such practices under California’s “Shine the Light” Law, please Contact Us. You must include your full name, email address, and postal address in your email or mail request so that we can verify your California residence and respond.

    How to exercise your rights.You may exercise any of the rights described in this section by following the instructions in Your Privacy Choices. 

    Notice of right to opt-out of sale/sharing. California residents may opt out of the “sale” or “sharing” of their personal information. As noted above, we may “sell” and/or “share” personal information with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. We may also “sell” and/or “share” personal information with other third parties including joint marketing campaign partners; data co-ops and data brokers; and Third Party Businesses You may opt-out by following the instructions in Your Privacy Choices.

    We do not knowingly sell or share the personal information of minors under 16 years of age without legally-required affirmative authorization. If you are a parent or guardian and you believe that your child has provided us with information without your consent, please review the Children’s Information section and contact us by email at privacy@ross-simons.com. You can also opt out of such sale or sharing by clicking the Your Privacy Choices link at the bottom of our website and selecting your preferences.  

    Notice of financial incentives. We may provide programs and offers, such as promotional campaigns, email newsletters, and referral programs. When you sign up for one of these programs, we typically ask you to provide your first and last name, email address, and phone number. Because these programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “financial incentive” program under California law. Such programs may include:

    • Email Newsletter. When you subscribe to our newsletter, we may offer you special savings in the form of digital coupons for free or discounted products and announcements of sweepstakes, contests, and giveaways. In order to receive the newsletter, you must provide certain personal information, including first and last name and valid email address. To opt out of our newsletter, please click “unsubscribe” located at the bottom of any email newsletter.
    • Referral Program. We may offer digital coupons for free or discounted products, store credit to our online store, or gift cards through our Referral Program. When you sign up for our Referral Program, you will be asked for personal information such as your first and last name, valid email address in order to participate in the program. 
    • VIP Rewards Club. We may provide special offers and benefits to customers who participate in our VIP Rewards Club, including digital coupons for free or discounted products, free shipping, and access to member-only savings events. When you sign up for our VIP Rewards Club, you will be asked for personal information such as your name, address, phone number and email. More information on our VIP Rewards Club is found in the program’s terms and conditions here .

    You may opt-in to the above promotions by visiting the promotion site or navigating through your account with us. When you sign up, you will get a chance to review specific policies and terms related to the offer. You may withdraw from these promotions at any time by postal mail at: Ross-Simons, 9 Ross-Simons Drive, Cranston, Rhode Island 02920, or by email at customerservice@ross-simons.com. VIP Rewards Club members can also call the VIP Rewards Club priority line at 800-835-3799. If you withdraw from these programs, we will not contact you for at least twelve (12) months before requesting your participation again.

    The value we place on personal information collected for these promotions varies, but we estimate it equals the additional spending per promotion participant, compared to individuals for whom we do not have email addresses, shopping history and preferences, or other collected information.

    Nevada Privacy Notice

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    We may “sell” personal data as that term is defined under Nevada law. Nevada residents have the right to opt out of any future sale of their personal data under Nevada SB 220. If you are a Nevada resident and would like to make such a request, please follow the instructions in Your Privacy Choices . You must include your full name, email address, and postal address in your email or mail request so that we can verify your Nevada residence and respond. In the event we sell your personal data after the receipt of your request, we will make reasonable efforts to comply with such request.

    Privacy Notice For Residents of Other States 

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    This section applies to any Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents about whom we collect personal data (defined below) from any source, including through the use of the Services, by buying our products or services, or by communicating with us electronically, in paper correspondence, or in person (collectively, “you”). The provisions contained within this section, in addition to the disclosures throughout the rest of this Privacy Policy, are intended to provide notices in compliance with the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Montana Consumer Data Privacy Act (“MCDPA”) , the Oregon Consumer Data Privacy Act (“OCDPA”), the Texas Data Privacy and Security Act (“TDPSA”) the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”). This section does not apply to certain personal data that is collected from an individual in a business-to-business or employment context.

    For purposes of this section, “personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. Personal data does not include de-identified data or publicly available information.

    Our personal data practices. 

    The CPA, CTDPA, MCDPA, OCDPA, TDPSA, UCPA, and VCDPA provide rights to residents of Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia, respectively, to receive certain disclosures and access regarding collection, use, sale, and sharing of personal data. More detail about what kinds of personal data we may collect or have collected, how we collect it, why we collect it, and who we may disclose it to is found in the Personal Data We May Collect, Use, and Disclose ; Sources of Personal Data ; and Disclosure of Personal Data sections of this Privacy Policy. As noted above, we do not collect sensitive personal data. 

    We may “sell” and/or “share” personal data with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. We may also “sell” and/or “share” personal information with other third parties including joint marketing campaign partners; data co-ops and data brokers; and Third Party Businesses.

    Your privacy rights. 

    If you are a Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia resident, you have the following rights under applicable law in relation to your personal data, subject to certain exceptions:

    • Right to know and access.You have the right to know what personal data we collect, use, disclose, and/or sell or share as those terms are defined under applicable law. You may ask us to provide you a portable copy of this information up to two times in a rolling twelve-month period.
    • Right to delete and erase.You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal data that we collect about you.
    • Right to correct inaccurate personal data.You have the right to request the correction of inaccurate personal data.
    • Right to non-discrimination.You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
    • Right to opt out. You have the right to opt-out of targeted advertising, our sale of your personal data, and profiling decisions that could produce legal or similarly significant effects concerning the consumer.
    • Rights concerning sensitive personal data. If you are a Connecticut, Colorado, Montana, Oregon, Texas, or Virginia resident, we cannot process your sensitive data or your sensitive data inferences, or use your personal data for certain purposes without your affirmative consent. If you are a Utah resident, you have the right to opt out of having your sensitive personal data processed.  

    How to exercise your rights.You may exercise any of the rights described in this section by following the instructions in Your Privacy Choices.  

    How to appeal decisions about your rights.Colorado, Connecticut, Oregon, Montana, Texas, and Virginia residents can appeal our decisions concerning privacy rights requests, as follows:

    • Colorado residents. If you are a Colorado resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within forty-give (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Colorado’s Office of the Attorney General by phone at (720) 508-6000 or by submitting a form here. 
    • Connecticut residents. If you are a Connecticut resident and want to appeal our decision with regard to a request that you have made, please Contact Us . Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Connecticut’s Office of the Attorney General by phone at (860) 808-5420 or by submitting a form here. 
    • Delaware residents. If you are a Delaware resident and want to appeal our decision about a request that you have made, please Contact Us Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Delaware’s Department of Justice by phone at (302) 683-8800 or by submitting a form here.
    • Indiana residents. If you are an Indiana resident and want to appeal our decision about a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Indiana’s Office of the Attorney General by phone at (800) 457-8283 or by submitting a form here.
    • Iowa residents. If you are an Iowa resident and want to appeal our decision about a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Iowa’s Office of the Attorney General by phone at (888) 777-4590 or by submitting a form here.
    • Kentucky residents. If you are a Kentucky resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Kentucky’s Office of the Attorney General by phone at (888) 432-9257or by submitting a form here.
    • Maryland residents. If you are a Maryland resident and want to appeal our decision about a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Maryland’s Office of the Attorney General by phone at (888) 743-0023 or by submitting a form here.
    • Minnesota residents. If you are a Minnesota resident and want to appeal our decision about a request that you have made, please Contact Us. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Minnesota’s Office of the Attorney General by phone at (800) 657-3787 or by submitting a form here.
    • Montana residents. If you are a Montana resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Montana’s Office of the Attorney General by phone at (406) 444-4500 or by submitting a form here . 
    • Nebraska residents. If you are a Nebraska resident and want to appeal our decision about a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Nebraska’s Office of the Attorney General by phone at (402) 471-2683 or by submitting a form here.
    • New Hampshire residents. If you are a New Hampshire resident and want to appeal our decision about a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact New Hampshire’s Office of the Attorney General by phone at (603) 271-3658 or by submitting a form here.
    • New Jersey residents. If you are a New Jersey resident and want to appeal our decision about a request that you have made, please Contact Us. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact New Jersey’s Office of the Attorney General by phone at (800) 242-5846 or by submitting a form here.
    • Oregon residents. If you are an Oregon resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within forty-give (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Oregon’s Office of the Attorney General by phone at (877) 877-9392 or by submitting a form here. 
    • Rhode Island residents. If you are a Rhode Island resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an Rhode Island’s Office of the Attorney General by phone at (401) 274-4400 or by submitting a form here.
    • Tennessee residents. If you are a Tennessee resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Tennessee’s Office of the Attorney General by phone at (615) 741-3491 or by submitting a form here.
    • Texas residents. If you are a Texas resident and want to appeal our decision with regard to a request that you have made, please Contact Us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Texas’ Office of the Attorney General by phone at (800) 621-0508 or by submitting a form here . 
    • Virginia residents. If you are a Virginia resident and want to appeal our decision with regard to a request that you have previously made, please Contact Us or notify the Office of the Attorney General of Virginia online here . Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Virginia’s Office of the Attorney General by phone at (804) 786-2071, written correspondence to 202 North 9th Street, Richmond, Virginia 23219, or online here.

    Notice of Bona Fide Loyalty Program for Colorado Residents. 

    We may provide special offers and benefits to customers who participate in our VIP Rewards Club, including digital coupons for free or discounted products, free shipping, and access to member-only savings events. You can join our VIP Rewards Club on or website or in a Ross-Simons store. When you sign up for our VIP Rewards Club, you will be asked for personal data such as your name, address, phone number and email. More information on our VIP Rewards Club is found in the program’s terms and conditions here.  

    We may collect, use, and disclose each category of personal data listed above in Personal Data We May Collect, Use , and Disclose in connection with VIP Rewards Club. Please note that we do not collect sensitive personal data in connection with our VIP Rewards Club. We may sell or share the following categories of personal data for targeted advertising purposes in connection with the VIP Rewards Club: identifiers; commercial information; Internet or other electronic network activity information; and inferences. We may disclose your personal data to the following third parties in connection with the VIP Rewards Club: third party advertising platforms and analytics providers; joint marketing campaign partners; data co-ops and data brokers; and Third Party Businesses.

    You may opt-in to VIP Rewards Club by visiting the promotion site or navigating through your account with us. When you sign up, you will get a chance to review specific policies and terms related to the offer. You may withdraw from the VIP Rewards Club at any time by postal mail at: Ross-Simons, 9 Ross-Simons Drive, Cranston, Rhode Island 02920, by email at customerservice@ross-simons.com , or calling the VIP Rewards Club priority line at 800-835-3799.   

    Please note that if you exercise your Right to Delete your personal data with us, we will not be able to continue to offer our VIP Rewards Club to you because we cannot communicate you about the VIP Rewards Club once we delete your contact information; accurately track your purchases to allocate rewards or discounts; and/or determine your eligibility for certain rewards or discounts. 

    The value we place on personal data collected for the VIP Rewards Club may vary, but we estimate it equals the additional spending per promotion participant, compared to individuals for whom we do not have email addresses, shopping history and preferences, or other collected information.

     

    European Privacy Notice

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    This European Privacy Notice applies to any individuals located within the European Economic Area (EEA), UK, or Switzerland from whom we may have collected personal data from any source, including through your use of the Services. We provide this European Privacy Notice to comply with applicable privacy laws, including the General Data Protection Act (“GDPR”), the UK GDPR, and related laws, regulations, and guidance from the European Union and/or its member states.  Any capitalized term used and not otherwise defined below has the meaning assigned to it in our Privacy Policy.

    European law provides individuals located in Europe with rights to receive certain disclosures regarding the collection, use, and sharing of personal data, as well as rights to be informed, access, rectification, erasure, restrict processing, data portability and to object with respect to collected personal data. For the purposes of this European Privacy Notice, “personal data” means any information relating to an identified or identifiable natural person. 

    Basis for processing your personal data. We rely on one or more legal bases to process your personal data under applicable law. We may process personal data (1) as necessary to perform our contractual obligations to you, including, but not limited to, those obligations in our terms of use; (2) as necessary to pursue our legitimate interests as further detailed below; (3) as necessary for our compliance with our legal obligations such as a request or order from courts, law enforcement or other government authorities; and/or (4) with your consent, including to send you marketing email messages and other information that may be of interest to you, which you may withdraw at any time. 

    Legitimate business interests. We may collect, process, and maintain personal data to pursue the legitimate business interests outlined below. To determine these legitimate interests, we balance our legitimate interests against the legitimate interests and rights of you and others and only process personal data in accordance with those interests where they are not overridden by your data-protection interests or fundamental rights and freedoms. While our legitimate interests are most extensively detailed in Personal Data We May Collect, Use , and Disclose , they generally include:

    • Provide, improve, and develop our Sites, Products, and Services, including to deliver your requested services, send you messages and provide user support, customize the Services to better fit your needs as a user, develop new products and services, and perform internal analytics and research and development. This also includes sharing personal data with our trusted service providers that provide services on our behalf.
    • Protect you and others and to create and maintain a trusted environment,such as to comply with our legal obligations, to ensure compliance our agreements with you and other third parties, to ensure safe, secure, and reliable Service, and to detect and prevent wrongdoing and crime, assure compliance with our policies, and protect and defend our rights, interests, and property. In connection with the activities above, we may conduct internal research and profiling based on your interactions on various websites, content you submit to the Sites, and information obtained from third parties.
    • Provide, personalize, measure and improve our marketing,including to send you promotional messages and other information that may be of interest to you with your consent. We may also use personal data to understand our user base and the effectiveness of our marketing. This processing is done pursuant to our legitimate interest in undertaking marketing activities to offer products or services that may be of interest to you. 

    Your privacy rights. In certain circumstances, individuals located within the EEA and UK are entitled to the following data protection rights:

    • Right to Access. You have the right to request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data.
    • Right to Erasure. You have the right to request that we erase your personal data in certain circumstances provided by law.
    • Right to Rectification. You have the right to request to have your personal data corrected or updated if that information is inaccurate, outdated, or incomplete.
    • Right to Object to Processing. You have the right to object to our processing of your personal data.
    • Right to Restrict Processing. You have the right to request that we restrict the processing of your personal data.
    • Right to Data Portability. You have the right to request that we provide you with a copy of your personal data in a structured, machine-readable and commonly used format.
    • Right to Withdraw Consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal data. Please note that we may ask you to verify your identity before responding to such requests, and we may not able to provide our Services without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority. 
    • A list of EU supervisory authorities is available here.
    • The relevant UK supervisory authority is the UK Information Commissioner’s Officer
    • The relevant Swiss supervisory authority is the Federal Data Protection and Information Commissioner

    How to exercise your rights. You may exercise any of the rights described in this section by following the instructions in Your Privacy Choices.

    Canadian Privacy Notice

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    Personal data we collect.For the purposes of this Canadian Privacy Notice, except where a different definition is noted, “personal data” means information about an identifiable individual. We may collect personal data from or about you as detailed in Personal Data We May Collect, Use , and Disclose. Certain types of personal data that we collect may be considered sensitive information, which we will not process without your affirmative consent.  

    How we collect your personal data. We may collect personal data from you as detailed in Sources of Personal Data. 

    What we do with your personal data. We may collect, use, or disclose personal data about you for the purposes detailed in Personal Data We May Collect, Use , and Disclose. We may disclose and transfer personal data from you as detailed in and Disclosure of Personal Data.

    Your privacy rights.Under Canadian law, you have the right to access, correct, and delete your personal data as well as the right to withdraw your consent in certain circumstances. In the event that you have already consented to the collection, use and/or disclosure of your personal data, you may subsequently “opt out” at any time, subject to legal or contractual restrictions and reasonable notice by referring to the information in Your Privacy Choices.

    If you are a parent or guardian and you believe that your child has provided us with information without your consent, please review Children’s Information and contact us at privacy@ross-simons.com.  

    Changes to this Policy

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    Our Privacy Policy may be updated periodically. The current Privacy Policy is always available on our website and the date on which the Policy was last updated September 4, 2024 is always shown at the top of the Privacy Policy.

    Contact Us

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    If you have any questions about this Privacy Policy or our Services, please contact us by filling out our Contact Us Form, or with the information below:

    Email: customerservice@ross-simons.com

    Phone: 800-835-0919 or

    Mail: Ross-Simons Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920-4476.