We're here to make every step of your shopping experience a happy one! From browsing our inspired collections to easy ordering to delivery of jewelry you're going to love, we want everything to be perfect. If you have any questions or need help with an order, chances are you can find the answer below.
How do I contact Ross-Simons?
You can contact Customer Service online. You can call us at 800-835-0919. You can also write us at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.
Order Status
Please click here to view your order history. If you have your email address and password, you can sign-in and view the history of all your orders. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.
Domestic Shipping and Handling
For complete delivery and shipping details, please see our delivery page.
Free standard shipping on jewelry orders over $99
3-5 Business Days
Due to weight and size, some of our items require a shipping surcharge
Add $12.95 to Shipping Total
2 Business Days
Order by 1pm EST, Mon-Fri
Add $20.95 to Shipping Total
1 Business Day
Order by 1pm EST, Mon-Fri
Expedited Shipping Rates and Delivery Days
Express Delivery: Add $12.95
Overnight Delivery: Add $20.95
Order by 1pm EST, Monday
Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday
Order by 1pm EST, Tuesday
Express Delivery: Get It Thursday
Overnight Delivery: Get It Wednesday
Order by 1pm EST, Wednesday
Express Delivery: Get It Friday
Overnight Delivery: Get It Thursday
Order by 1pm EST, Thursday
Express Delivery: Get It Monday
Overnight Delivery: Get It Friday
Order by 1pm EST, Friday
Express Delivery: Get It Tuesday
Overnight Delivery: Get It Monday
Order Saturday or Sunday
Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday
Payment
We accept MasterCard, Visa, American Express, Discover, the Ross-Simons Preferred Account credit cards , Apple Pay, and Affirm. You can use Gift Certificates and merchandise credits, as well as PayPal from US-based accounts for orders shipped within the United States.
Email Subscription
Subscribe to our email and receive special web offers – sign up in the footer of our site! You can also unsubscribe from email or update your email address.
Catalog
Our catalogs are elegantly illustrated with stunning photographs of our fine jewelry and luxury gift collections. You can request a catalog, or to remove your name from our catalog mailing list, click here.
Promotions
In addition to the great prices we already offer on our merchandise, we have a weekly sale on thousands of items on Ross-Simons.com. If your order is eligible for a discount, you will either see the discount at the item level or when you add the item to your shopping bag.
Some brands are excluded from discount. Due to extraordinary pricing, our Classic Collection, Today's Super Deals, Clearance section, certified diamonds, Lab-Grown Diamonds and value priced specials are also excluded.