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Questions & Answers

Shopping

What items are available online?

Thousands of items are currently available online with new additions appearing every day. Certain designer jewelry and select lines are available only in our stores or by catalog order. We do not provide manufacturer information per the request of our vendors.

How does the search feature work?

The Ross-Simons product search feature allows you to search by major product category (jewelry, tableware, clearance, etc.), secondary product group (necklaces, china, etc.), keyword, price range, manufacturer, pattern and by catalog number.

Why am I having trouble navigating your site with my browser?

Our web site is best viewed with FireFox and Microsoft Internet Explorer. If you are using older browser software, you may want to download the free upgrades.

When an item is shown in many catalogs, how can I be sure I am getting the lowest price?

All products featured on our web site are listed at the lowest current price available. Prices subject to change without notice.

How do you determine which items become clearance items? Are they the same quality?

All Ross-Simons products are first quality. Clearance merchandise may be from previous catalogs, limited quantities, special purchases or one-of-a-kind samples.

How can I be sure of the authenticity of your jewelry?

Our jewelry represents a 65 year commitment to fine quality and outstanding value at legendary low prices. More specific product and authenticity information about jewelry items may be available by contacting our Order line at 800-835-0919.

What does 18/8 or 18/10 in flatware stand for?

18/8 and 18/10 do not refer to weight, but rather to the components of the alloy. 18/8 is 18% chromium (for strength and stain resistance) and 8% nickel (for luster and longer-lasting finish). 18/8 is the most common stainless steel flatware. The 18/10 signifies a higher nickel content. The gauge as well as the design and detail of each individual pattern determines the flatware pricing.