Shopping Online
What brands and specials are excluded from promotional offers?
- Andrea Candela
- ALOR
- Baccarat
- Belle Etoile
- Charles Garnier
- Gabriel
- Gorham
- Henri Daussi
- Judith Ripka
- LeVian
- Phillip Gavriel
- Reed & Barton
- Roberto Coin
- Swarovski
- Towle
- Wallace
- Waterford
- Wedgwood
- Wolf
- Zina
Due to extraordinary pricing, our Classic Collection, Today's Super Deals, Clearance section, Lab-Grown Diamonds and value priced specials are also excluded.
What items are available online?
Whether sold in a catalog or at our retail location, all of our inventory can be found online at our website!
How does the search feature work?
The product search feature allows you to search by major product category, secondary product group (necklaces, rings, etc.), keyword, price range, manufacturer, pattern and by catalog number.
Why am I having trouble navigating your site with my browser?
Our web site is best viewed with Chrome , FireFox , Microsoft Internet Explorer or Safari . If you are using older browser software (we cannot fully support Internet Explorer 8 and older browsers), you may want to download the free upgrades.
When an item is shown in many catalogs, how can I be sure I am getting the lowest price?
All products featured on our website are listed at the lowest current price available. Prices subject to change without notice.
How do you determine which items become clearance items? Are they the same quality?
All products are first quality. Clearance merchandise may be from previous catalogs, limited quantities, special purchases or one-of-a-kind samples.
How can I be sure of the authenticity of your jewelry?
Our jewelry represents over 70 years of commitment to fine quality and outstanding value at legendary low prices.
More specific product and authenticity information about jewelry items may be available by contacting Customer Service at 800-835-0919.
How do I save an item for later?
Saving an item for later allows you to "save" items to add to your next order. Saving an item does not reserve inventory or guarantee availability in the future.
- Go to your "cart" by clicking the cart icon located at the top of any page.
- Click the "Save for Later" link in your cart.
Please note that prices are subject to change. Items are saved via a cookie and can be accessed later from the same computer. Items are saved for at least 30 days.
If you're not seeing your Saved Items in your cart, please try the following:
- Scroll down to the bottom of your cart.
- Ensure that you are accessing your saved items from the SAME computer where you saved them.
- Ensure that your browser has cookies enabled.
How do I delete a product that I added to my order?
- Go to your "cart" by clicking the button located at the top of any page.
- Click the "remove" link in the "Qty" column.
How do I change the quantity for an item in my cart?
- Go to your "cart" by clicking the button located at the top of any page.
- Change the quantity in the "Qty" box, located on the same line as the item. Once selected, the cart will automatically update.
Can I order by telephone?
Order Toll-Free 800-835-0919. Our knowledgeable phone representatives are here to take your call 24/7 for customer service or to place an order by phone, email or chat.
How do I cancel an order?
Contact our Customer Service Department at 800-835-0919. Orders process quickly, and in some cases, an order may already be in the shipping process and may be unable to be canceled.
Why does my cart always appear empty?
The most common reason this happens is because our cart "cookie" is being blocked by the web browser. Our website utilizes "cookies" to maintain your cart.
What is a "cookie?"
A cookie is a message given to a web browser (on your home computer) from a web server (the Internet). The cookie allows information to be stored on your home computer (name, addresses, items in your cart, interests and hobbies, User ID) for future access by a website upon a return visit.
How will changing my settings for "cookies" affect my security?
Every browser has different security levels associated with "cookies." Changing these levels is a personal choice. Ross-Simons cannot recommend a particular security setting for you to use, but we can tell you that you must allow cookies in order to shop our site. You may still place an order by calling toll-free 800-835-0919.
How can I be sure that I will receive my discount?
Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your promotion code or the source code on your catalog (found in the yellow box on your catalog's back cover) into the "Catalog/Source Code" box during checkout.
These codes are time-sensitive and do expire. If your code is not working properly, please contact Customer Service .
Premium shipping charges still apply to promotional discounts. Items that receive free shipping will not be included in the order total when shipping charges are calculated.