Questions & Answers

Pricing & Promotions

As America's favorite jeweler for over 70 years, Ross‐Simons has provided great prices, exceptional service and delivered amazing jewelry to over 4 million satisfied customers.

Mistakes Happen

We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. We are here to serve you. Please call customer service at 1‐800‐835‐0919 or contact Customer Service with any questions or concerns. All prices are in U.S. dollars, unless otherwise specified. Prices subject to change without notice. Promotions may not be combined with other offers.

Shipping Promotions

Ross-Simons.com offers free shipping on all jewelry orders over $99. Free Shipping offers do not include premium shipping charges or International orders. Many of our designer jewelry and collectible items ship free regardless of their price.

Ross-Simons Discount Eligible Items

Many items available for purchase on our site are eligible for promotional discounts or offered on sale. Strikethrough pricing reflects the introductory or highest price at which we offered the item for sale and represents full market retail value based upon one or more variables, such as precious metal type, gemstone variety, construction methods, and other factors. Items may or may not have sold at the introductory or highest price and intermediate markdowns may have been taken. Savings may vary from time to time.

Merchandise offered as "liquidation" or "clearance" has been reduced in price and will not increase, while other items are subject to fluctuations. Liquidation pricing reflects savings against the price at which the item was originally offered for sale. Limited quantities, while supplies last.

Ross-Simons Items Not Eligible for Discount

Select items available for purchase on our site may not be eligible for promotional discounts and are noted as such on the product page. In some cases, a "compare at" reference price is used to convey value relative to other retailers and e-tailers. The "compare at" pricing is based on items crafted with similar materials and designs. In the case of stones, we compare our natural diamonds and genuine gemstones to other retailers' natural diamonds and genuine gemstones (e.g., diamonds to diamonds, opals to opals, etc.) while precious metals are compared to matching metal content (14k gold to 14k gold, 18k gold to 18k gold, .925 Sterling to .925 Sterling, etc.)

Nothing can replace your own comparison shopping. If comparable price is an important factor in your purchasing decisions, we recommend you conduct your own individual search as well.