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Questions & Answers

Ordering

How do I delete a product that I added to my order?

  1. Go to your "Shopping Cart" by clicking the button located at the top of any page.
  2. Click the "remove" link in the "Qty" column.

How do I change the quantity for an item in my shopping cart?

  1. Go to your "Shopping Cart" by clicking the button located at the top of any page.
  2. Change the quantity in the "Qty" box, located on the same line as the item. Once selected, the cart will automatically update.

Can I order by telephone?

Order Toll-Free 800-835-0919. Our knowledgeable phone representatives are here to take your call seven days a week, 24 hours a day.

How do I cancel an order?

Contact our Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.

Why does my shopping cart always appear empty?

The most common reason this happens is because our shopping cart "cookie" is being blocked by the web browser. Our website utilizes "cookies" to maintain your shopping cart.

What is a "cookie"?

A cookie is a message given to a web browser (on home computer) from a web server (the internet). The cookie allows information to be stored on your or a (either one) home computer (name, addresses, items in shopping carts, interests and hobbies, User ID) for future access by a website upon a return visit.

How will changing my settings for "cookies" affect my security?

Every browser has different security levels associated with "cookies". Changing these levels is a personal choice. Ross-Simons cannot recommend a particular security setting for you to use, but we can tell you that you must allow cookies in order to shop our site. You may still place an order by visiting the site or calling Toll-Free 800-835-0919.

How can I be sure that I will receive my discount?

Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter your offer code on your catalog (found in the yellow box on your catalog's back cover) into the "offer code" box in your shopping bag at checkout. These codes are time-sensitive and do expire. If your code is not working properly, please contact Customer Service. Premium shipping charges still apply to promotional discounts. Items that receive free shipping (i.e.- Waterford) will not be included in the order total when shipping charges are calculated.