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Customer Service

Customer Care and FAQs

At Ross-Simons, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your Ross-Simons shopping experience, we are here to help. Whatever question you have, you will find the answer here, or by calling us directly at 800-835-0919.

How do I contact Ross-Simons?

You can contact Customer Service online. You can call us at 800-835-0919. You can also write us at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.

Our Customer Service Specialists are available to help you in real time Monday through Friday, 8am to 10pm; Saturday, 8am to 8pm; Sunday 10am-6pm EST.

Order Status

Please click here to view your order history. If you have your email address and password, you can sign-in and view the history of all your orders. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.

Domestic Shipping and Handling

For complete delivery and shipping details, please see our delivery page

Order by December 21st at 2PM ET. for Guaranteed Christmas Delivery


FREE SHIPPING UPGRADE FOR CHRISTMAS DELIVERY: ORDER BY WEDNESDAY, DECEMBER 19, 2:00PM ET. Ross-Simons will ensure on-time domestic Christmas delivery by providing a FREE shipping upgrade, when necessary, on in-stock, non-personalized orders placed by 2PM ET on Wednesday, December 19, 2018. There is no additional charge for Christmas Delivery. Simply select Guaranteed Christmas Delivery at checkout and Ross-Simons will make sure it is shipped on-time. We regret that Expedited or Overnight Service cannot deliver to PO Boxes or APO/FPO addresses. Expedited Delivery is not available in select zip codes. Recipient's telephone number and valid credit card required on all orders. Items that are weight or size prohibitive may not qualify for Ross-Simons Expedited or Overnight Service.

CHRISTMAS DELIVERY CUTOFF: ORDER BETWEEN WEDNESDAY, DECEMBER 19, 2:01PM ET AND FRIDAY, DECEMBER 21, 2:00PM ET. Ross-Simons will ensure on-time domestic Christmas delivery on in-stock, non-personalized orders placed by 2PM ET on Friday, December 21, 2018. Simply select Guaranteed Christmas Delivery (Overnight Shipping) at checkout and Ross-Simons will make sure it is shipped on-time ($20 upgrade fee applies). We regret that Overnight Shipping cannot deliver to PO Boxes or APO/FPO addresses. Overnight Shipping is not available in select zip codes. Recipient's telephone number and valid credit card required on all orders. Items that are weight or size prohibitive may not qualify for Ross-Simons Overnight Shipping.

Totally Free Shipping

  • Standard Shipping
  • 7-10 Business Days

Express Delivery

  • Add $10 to Shipping Total
  • 2 Business Days
  • Order by 1pm EST, Mon-Fri

Overnight Delivery

  • Add $20 to Shipping Total
  • 1 Business Day
  • Order by 1pm EST, Mon-Fri

Payment

We accept MasterCard, Visa, American Express, Discover, Apple Pay, and Ross-Simons Preferred Account credit cards. Gift Certificates and merchandise credits may also be used as payment.

Ross-Simons also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.

Email Subscription

Subscribe to our email and receive special Web offers. You can also unsubscribe from email or update your email address.

Catalog

Our catalogs are elegantly illustrated with stunning photographs of our fine jewelry and luxury gift collections. You can request a catalog, or to remove your name from our catalog mailing list, click here.

Promotions

In addition to the great prices we already offer on our merchandise, we have a weekly sale on thousands of items on Ross-Simons.com. If your order is eligible for a discount, you will either see the discount at the item level or when you add the item to your shopping bag. Some brands are excluded from discount. Due to extraordinary pricing, our RSVP, Today's Super Deals, Daily Deals , Clearance , certified diamonds and value priced specials are also excluded.