Customer Service

Customer Care and FAQs

At Ross-Simons, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your Ross-Simons shopping experience, we are here to help. Whatever question you have, you will find the answer here, or by calling us directly at 800-835-0919.

How do I contact Ross-Simons?

You can contact Customer Service online. You can call us at 800-835-0919. You can also write us at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.

Our Customer Service Specialists are available to help you in real time Monday through Friday, 8am to 10pm; Saturday, 8am to 8pm; Sunday 10am-6pm EST.

Order Status

Please click here to view your order history. If you have your email address and password, you can sign-in and view the history of all your orders. If you do not have an account, you can enter your order number and the zip code of your ship-to address to see the status of your order.

Domestic Shipping and Handling

For complete delivery and shipping details, please see our delivery page

Free Shipping

  • Standard Shipping
  • 5-9 Business Days
  • Due to weight and size, some of our items require a shipping surcharge

Express Delivery

  • Add $10 to Shipping Total
  • 2 Business Days
  • Order by 1pm EST, Mon-Fri

Overnight Delivery

  • Add $20 to Shipping Total
  • 1 Business Day
  • Order by 1pm EST, Mon-Fri

Expedited Shipping Rates and Delivery Days

Express Delivery: Add $10
Overnight Delivery: Add $20


Order by 1pm EST, Monday

Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday


Order by 1pm EST, Tuesday

Express Delivery: Get It Thursday
Overnight Delivery: Get It Wednesday


Order by 1pm EST, Wednesday

Express Delivery: Get It Friday
Overnight Delivery: Get It Thursday


Order by 1pm EST, Thursday

Express Delivery: Get It Monday
Overnight Delivery: Get It Friday


Order by 1pm EST, Friday

Express Delivery: Get It Tuesday
Overnight Delivery: Get It Monday

Saturday or Sunday

Order Saturday or Sunday

Express Delivery: Get It Wednesday
Overnight Delivery: Get It Tuesday


We accept MasterCard, Visa, American Express, Discover and Ross-Simons Preferred Account credit cards, Apple Pay, and Affirm. Gift Certificates and merchandise credits may also be used as payment.

Ross-Simons also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.

Email Subscription

Subscribe to our email and receive special Web offers – sign up in the footer of our site! You can also unsubscribe from email or update your email address.


Our catalogs are elegantly illustrated with stunning photographs of our fine jewelry and luxury gift collections. You can request a catalog, or to remove your name from our catalog mailing list, click here.


In addition to the great prices we already offer on our merchandise, we have a weekly sale on thousands of items on If your order is eligible for a discount, you will either see the discount at the item level or when you add the item to your shopping bag. Some brands are excluded from discount. Due to extraordinary pricing, our RSVP, Today's Super Deals, Daily Deals , Clearance , certified diamonds and value priced specials are also excluded.