Need to check the status on an active Ross-Simons order? This is the place to do so. Simply type in your order number and zip code in the fields below and click submit. If you do not have a Ross-Simons account, and did not enter a password when you placed your order, you can check still check on it by contacting customer service directly at 800-835-0919 during our normal business hours. (Monday through Friday, 8am to 10pm; Saturday, 8am to 8pm; Sunday 10am-8pm EST.) Creating an account is easy and the fastest way to do your shopping on Ross-Simons.com! Return to our site and login to your account every time you are ready to browse or make a purchase. You can even build a wish list of items that you have your eye on but are not ready to buy. It's a great way to keep track of all your favorites, and easily make your purchases!
What is the status of my order? Can I view previous orders?
Please enter your order number and the zip code of your ship-to address, then select "submit" to see the status of your order.
If you have your email address and password and would like to view the history of all your orders, please click here to view your order history.
If you did not enter a password when you placed your order, you can check your order status to the right or contact Customer Service Toll-Free at 800-835-0919, Monday through Friday, 8am to 10pm; Saturday, 8am to 8pm; Sunday 10am-8pm EST.
How do I store shipping information on the website?
If you provide a password with an order, you will be able to logon as a "Returning Customer" and retrieve your "Order History" as well as your billing and shipping information. You can log into Your Account to update your billing information and change your mailing preferences.