25% Off Clearance
25% Off Clearance
Call Ross-Simons Anytime 800-835-0919

Please enter your order number and the zip code of your ship-to address, then select "submit" to see the status of your order.

Order #:

Zip Code:


If you have your email address and password and would like to view the history of all your orders, please click here to view your order history.

Contact us by Phone

Or, send us an email with your questions/issues and we will promptly respond.

Contact us by Mail

Customer Service
9 Ross-Simons Drive
Cranston, RI 02920 USA

If you'd like to receive our catalog or have one sent to a friend, please click here.

Please visit one of our U.S. retail stores, where our associates will help you find just what you're looking for.

Bill Me Later

Customer Care

At Ross-Simons, we are here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door. Should you run into any questions throughout your Ross-Simons shopping experience, we are here to help.

Here you'll find information on: our catalog, delivery, how to contact us, Ross-Simons gift certificates, Ross-Simons email subscriptions and web offers, how to find your order status, which types of payment Ross-Simons accepts, our privacy policy and more. Whatever question you have, you will find the answer here, or by calling us directly at 800-835-0919.

Ross-Simons diamond jewelry, pearls, diamond engagement rings and estate jewelry will be treasured for generations. For 65 years, Ross-Simons jewelers have provided the most sought-after pearl jewelry, gold jewelry and diamond jewelry at unbelievable prices, and we always strive to also deliver unbeatable customer service to match.

How do I contact Ross-Simons?

You can contact Customer Service online. You can call us at 800-835-0919. You can also mail us at: Ross-Simons, Customer Service, 9 Ross-Simons Drive, Cranston, RI 02920.

Live Chat: Our Customer Service Specialists are available to help you in real time Monday-Friday 10am-6pm EST.


Elegantly illustrated with stunning photographs of our fine jewelry and luxury gift collections. You can request a catalog or be removed from our mailing list.


Regular delivery for in-stock merchandise is 7-10 business days. For 2 business-day Expedited Delivery* add an additional $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If we're temporarily out of stock, you will be notified accordingly. Overnight Service is available for delivery on the next regular business day. If you require Saturday delivery, please contact us at 800-835-0919 for delivery options based upon your specific location. Shipments to Alaska and Hawaii follow the same rate schedule, however regular delivery will take an extra 3 days.

If the item(s) you purchased are drop shipped, you will receive the merchandise directly from the manufacturer in approximately 2 weeks from the date your order was placed.

*We regret that Expedited or Overnight Service cannot deliver to PO Boxes or APO/FPO addresses. Recipient's telephone number is required on all orders. Note: Items that are weight or size prohibitive may not qualify for Ross-Simons Expedited or Overnight Service.

Email Subscription

Subscribe to our email and receive special Web offers. You can also unsubscribe from email or update your email address.

Gift Certificates

Send a gift that's always the right thing — either electronically or in paper form. Interested in purchasing a gift certificate? — Here's how.

Monogramming Services

Please call for details on character limits corresponding to individual items. We cannot accept returns on personalized items. See available monogram styles.

Order Status

Please enter your order number and the zip code of your ship-to address, then select "submit" to see the status of your order.

Order #:    Zip Code:   

If you have your email address and password you can view your order history.


We accept MasterCard, Visa, American Express, Discover and Ross-Simons Preferred Account credit cards. PayPal Credit, Gift Certificates and merchandise credits may also be used as payment.

Ross-Simons also accepts PayPal from U.S. based paypal accounts for orders shipped within the United States.

Privacy Policy

Ross-Simons is committed to respecting your privacy.


In addition to the great prices we already offer on our merchandise, we have a weekly sale on thousands of items on If your order is eligible for a discount, you will either see the discount at the item level or when you add the item to your shopping bag. Some brands are excluded from discount. Due to extraordinary pricing, our RSVP, Today's Super Deals, Daily Deals , Clearance , certified diamonds and value priced specials are also excluded.

Product Review

Your opinion matters! After you place an order with us, we will email you about 20 days later and ask you to Review Your Recent Purchase. It only takes a few minutes, and your comments will help others make the perfect selection. Thank you.

Return Instructions & Guarantees

Please click for return instructions and to learn about our 30-day no-risk return policy.

Ring Sizing

Select gold and silver rings may be sized up or down one or more sizes. Please call 800-835-0919 to confirm availability. Remember to add 4-5 extra days to the delivery schedule for sizing. Ring sizing is free of charge.

Download our free ring sizer.

Security Policy

Ross-Simons understands your concerns regarding Internet security.

Shipping & Handling and Sales Tax

Estimate delivery costs and time of delivery. Also, learn about handling charges and state sales taxes.

Store Locator

Please visit one of our U.S. retail stores, where our associates will help you find just what you're looking for.

Terms of Use

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Welcome International Customers

We're excited to share our jewelry collection with you!

Just choose your country and currency to personalize your shopping experience.

Select country to ship to:

Learn more about International Shopping