Order Status

Please enter your order number and the zip code of your ship-to address, then select "submit" to see the status of your order.

Order #:
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If you have your email address and password and would like to view the history of all your orders, please click here to view your order history.

Contact Us

Contact us by Phone

800-835-0919

Or, send us an email with your questions/issues and we will promptly respond.

Contact us by Mail
Ross-Simons
Customer Service
9 Ross-Simons Drive
Cranston, RI 02920

Catalog Request

If you'd like to receive our catalog or have one sent to a friend, please click here.

Store Locator

Please visit one of our retail stores, where our associates will help you find just what you're looking for.

Email Subscription

Click here to subscribe to our email and receive special Web offers. Click here to unsubscribe from email or update your email address.

Frequently Asked Questions

Search our frequently asked questions for immediate answers.

Gift Certificates

Send a gift that's always the right thing- either electronically or in paper form. Want to use a gift certificate– here's how.

Monogramming Services

Please call for details on character limits corresponding to individual items. We cannot accept returns on personalized items. Please click here to see available monogram styles.

Privacy Policy

Ross-Simons is committed to respecting your privacy.

Request a Catalog

Elegantly illustrated with stunning photographs of our fine jewelry and luxury gifts collections. Click here to request a catalog or change your mailing preferences.

Return Instructions & Guarantees

Please click for return instructions and to learn about our 30-day no-risk return policy.

Ring Sizer

Measure your finger with our easy to use ring sizer. Get Adobe® Reader®

Security Policy

Ross-Simons understands your concerns regarding Internet security.

Shipping & Handling

Estimate delivery costs and time of delivery. Also, learn about handling charges and state sales taxes.

Website Feedback & Suggestions

Spend a few minutes and provide us with your opinion regarding our Website.