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Questions & Answers

Returns & Exchanges

What is your return policy?

If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweler other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.


What should I do if my order arrives damaged or incomplete?

E-mail Customer Service or call us at 800-835-0919. We will advise you on how to return/rectify the specific issue you may have. Please allow 3-4 weeks for returns processing through our facility. Please contact Customer Service for further return instructions.


What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at customerservice@ross-simons.com or 800-835-0919. Please mention "International" in the email subject line. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in U.S. dollars in the same amount that you paid for the item.