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Questions & Answers

Gift Returns

Can I return a product that I received as a gift?

Yes, but not for a credit refund. A merchandise credit will be issued for gifts that are returned by the recipient. Please allow 3-4 weeks for returns processing through our facility. We apologize for any inconvenience this may cause. Please contact Customer Service by phone at 1-800-835-0919 or by email at customerservice@ross-simons.com for further return instructions.