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Return Instuctions

What are the Return Instructions?


Step #1: Call for a Return Authorization Number (RA#)

To ensure that your return is processed according to your instructions, please call our customer service department at 800-835-0919 for a return authorization number (RA#), and/or provide exchange information. This number will ensure that your return is processed correctly and in a timely manner.

Step #2: Packaging and Labels

Please complete the Return Form on your shipping document or click to print the Return Form*. Be sure to include the return authorization number that you have been given by calling the above number, attach the form to your package and return it to us within 30 days of receipt. Items must be returned to: Ross-Simons, Attn: Returns Processing, 9 Ross-Simons Drive, Cranston, RI 02920.

Step #3: Care and Shipping.

Because the safe return of your package is as important to Ross-Simons as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Ross Simons.

Merchandise returned is the responsibility of the sender until it is signed for by Ross- Simons. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.

Please allow 3-4 weeks for returns processing through our facility. If you have any questions please call Customer Service at 800-835-0919 for further assistance.

Are There Special Diamond Return Instructions?

In addition to the instructions above, you must include all original packaging and printed material. If your merchandise came with a diamond certificate, it must be returned with the merchandise or you will be responsible for a $100 replacement of certificate charge.

Please complete the Return Form on your shipping document or click to print the Return Form*. Be sure to include the RA# on the form as well as the outside of the package. Items must be returned to: Ross-Simons, Attn: Returns Processing, 9 Ross-Simons Drive, Cranston, RI 02920

Because the safe return of your package is as important to Ross-Simons as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Ross-Simons.

Please note: Merchandise returned is the responsibility of the sender until it is signed for by Ross-Simons. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.

*You will need Adobe Reader to access and print the Return Form.
Click here to get *Get Adobe® Reader®

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View Official Rules

20140902-1849-28-SPARKLE